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Privacy Policy

AustrAsia Cultural Centre ("we," "us," or "our") [ABN: 35 687 581 880] is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, attend our events, or engage with our services.

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information We Collect

We may collect the following types of personal information:

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Information You Provide Directly

  • Name, address, phone number, and email address

  • Payment and billing information

  • Information about your interests and preferences relevant to our services and activities

  • Records of communication and activity, including records of your interaction with and participation in our services and activities

  • For staff and volunteers, we may also collect information about qualifications, characters, and experiences

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Information We Collect Automatically

  • Website usage data (IP address, browser type, pages visited)

  • Cookies and similar tracking technologies

  • Event attendance records

  • Email engagement metrics

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Sensitive Information

We may collect sensitive information only with your explicit consent, including:

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  • Cultural or ethnic background (for program suitability)

  • Health information (for safety purposes at events)

  • Photographs and videos (for promotional purposes)

How We Collect Personal Information

We collect personal information through:

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  • Website enquiry form

  • Online registration forms and surveys

  • Event bookings and ticket purchases

  • Membership applications

  • Volunteer applications

  • Email subscriptions and communications

  • Website interactions and cookies

  • In-person interactions including but not limited to events and programs

  • Photography and videography at public events

  • Third-party platforms (social media, payment processors)

Why We Collect and Use Personal Information

We use your personal information for the following purposes:

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Primary Purposes

  • Delivering cultural programs, events, and services

  • Processing memberships and registrations

  • Managing bookings and payments

  • Designing and improving our services and activities

  • Communicating about programs and events

  • Ensuring safety and security at our venues

  • Meeting legal and regulatory requirements

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Secondary Purposes

  • Marketing and promotional activities (with consent)

  • Fundraising activities (with consent)

  • Research and program evaluation

  • Improving our services and website functionality

  • Building community connections and networks

When We Disclose Personal Information

We may share your personal information with:

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Service Providers

  • Payment processors and financial institutions

  • IT service providers and website hosting companies

  • Marketing and communication platforms

  • Event management and ticketing services

  • Professional advisors (lawyers, accountants, auditors)

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Government and Legal Requirements

  • Regulatory bodies and government agencies (when required by law)

  • Law enforcement agencies (when legally obligated)

  • Courts and tribunals (if involved in legal proceedings)

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Other Organisations

  • Partner organisations for joint programs (with your consent)

  • Funding bodies and grant providers (for reporting purposes)

  • Emergency services (in case of emergencies)

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We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security and Storage

We implement reasonable security measures to protect your personal information, including:

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  • Secure servers and encrypted data transmission

  • Access controls and staff training

  • Regular security assessments and updates

  • Secure disposal of physical and electronic records

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Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

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  • Membership records: 7 years after membership ends

  • Financial records: 7 years after the transaction

  • Event attendance: 3 years after the event

  • Marketing communications: Until you unsubscribe

  • Our web hosting platform retains data for as long as reasonably necessary to fulfill the purposes outlined in their privacy policy, which depends on the type of data, its sensitivity, and legal requirements, but also includes a 90-day grace period after a site is deleted, during which it can be restored

Cookies and Website Analytics

Our website uses cookies and similar technologies to:

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  • Remember your preferences and login status

  • Analyse website traffic and user behavior

  • Improve website functionality and user experience

  • Deliver relevant content and advertisements

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You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Your Privacy Rights

Under Australian privacy law, you have the right to:

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Access and Correction

  • Request access to your personal information

  • Request correction of inaccurate or outdated information

  • Receive information in a commonly used electronic format

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Other Rights

  • Request deletion of your personal information (subject to legal requirements)

  • Withdraw consent for marketing communications

  • Opt-out of certain data collection practices

  • Make a complaint about our handling of your information

Photography and Media Consent

By attending our public events, you acknowledge that:

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  • Photography and videography may occur

  • Your image may be captured and used for promotional purposes

  • You can request to opt-out of photography by contacting our staff

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For private events or programs, we will seek explicit consent before taking and using photographs.

Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

We take special care when collecting information from children under 18. We will:

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  • Obtain parental or guardian consent where required

  • Collect only information necessary for the specific program

  • Ensure appropriate supervision and safety measures

  • Provide clear information about data collection to parents/guardians

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. For significant changes, we may provide additional notice through email or other communications.

Queries and Complaint

For questions, complaints, or requests regarding this Privacy Policy or your personal information, please contact us as set out below:

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AustrAsia Cultural Centre
Email: info@austrasiaculturalcentre.org.au 

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We will respond to your inquiry within 30 days.

This Privacy Policy was last updated on 29 August 2025. Please check our website regularly for any updates.

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